Human Error Prevention

About this course

If you think human error is the real cause of your quality problems then think again! It isn’t. Human error is only the symptom, never the cause. It is the starting point of your investigation, never the conclusion.

Over the last 5 years delegates from over 245 companies and from at least 4 regulatory agencies have attended this course. All have gone away with very practical tools and techniques to help reduce so-called ‘human error’. Remember, error reduction will potentially save you £millions and protect you from severe regulatory action. You will go away with the tools needed to reduce errors, protect your business and drive continuous improvement.

What You Will Learn

• Best industry practices: how the best companies gain regulatory and commercial advantage from reducing human error
• The psychology of human error: why do we all make mistakes?
• That human error is only the start of any investigation, never its conclusion
• The anatomy of problems and mistakes and why these are due to multiple contributing factors, never a single root cause!
• How to design processes and procedures to reduce human error
• Practical guidance on how to drive out complexity at every level… for good
• How to build in reliable ‘system safeguards’ to detect mistakes early on
• How to ‘error proof’ processes and procedures

Course outline

Good Industry Practices: Learning from the best

• The ‘top ten’ rules for error reduction. What the best companies do and how they gain commercial and regulatory advantage from reducing human error
• Learning from the experts. How have the aviation, nuclear and other ‘zero risk’ industries reduced human error?

The ‘Psychology’ of Human Error: How to make the right decision

• Understand how your brain absorbs and interprets information before making a decision
• Good decision making strategies – tools and techniques that will dramatically improve your decision making and reduce errors
• How to create the right working environment for good decision making and error reduction

How to Prevent Recurrent Non-Compliances: Learning from your mistakes

• Creating an open culture for easy reporting of mistakes
• How to report any error accurately and quickly
• Data interpretation and action: how to use data from your quality system (deviations, complaints, reprocessing, audit observations etc) to identify and fix the root cause of human error

Keeping Things Simple: How to remove complexity to reduce human error

• Practical tools and techniques to simplify your:
  • Standard Operating Procedures to improve compliance
  • Batch Manufacturing Records to reduce documentation errors
  • Manufacturing Processes to improve efficiency
  • Quality Management Systems

The Importance of User Centred Design: How to ‘design out’ human error

• Documentation – Batch Manufacturing Records and Standard Operating Procedures
• Equipment
• Plant design and manufacturing processes

The Importance of ‘System Safeguards’: How to stop errors ‘getting through’

• How to design systems for early error detection
• Deviation and CAPA systems – how to improve speed and reliability
• Audit and self-inspection programme – how to improve sensitivity and efficiency
• Key Performance Indicators – how to select accurate and reliable measures of performance

Error Proofing Tools and Techniques

• How to spot potential causes of errors and mistakes before they happen

Discussions and Working Groups

A significant proportion of course time will be devoted to group work, where delegates have the opportunity, through case studies, to put theory into practice.

Additionally, discussion periods, including a course tutor panel session, provide delegates with an opportunity to obtain answers to their specific questions and concerns.

Venue

Renaissance Manchester City Centre Hotel, Manchester, UK

Located in one of the most exciting cities in UK, the 4 star Renaissance Manchester Hotel is at the heart of Manchester’s entertainment quarter. The hotel features one of the largest conference venues in the city which also provides wireless internet access.

The hotel offers spacious bedrooms with air conditioning, lounge area, excellent workspace and WIFI access.

Hotel Accommodation

• Online early booking offer – we have negotiated a discounted bed and breakfast rate including free wi-fi.
• To take advantage of this offer, you must book via a special weblink, details of which are provided under the ‘Hotel Bookings’ section at the bottom of this page.
• This offer is only available until four weeks before the course start date, after which point the hotel cannot guarantee room or rate availability.
• If you need any help or guidance with the accommodation booking process, please contact our course administration team.
• Your account with the hotel should be settled at check-out.
• Any charges made by the hotel as a result of you not taking up your reservation for any reason will remain your responsibility, therefore please ensure you are aware of the hotel’s cancellation policy.

Venue Address and Contact Details

Renaissance Manchester City Centre Hotel
Blackfriars Street
Manchester
M3 2EQ
England

Tel: +44 (0) 1618 316 000
Fax: +44 (0) 1618 353 077

www.marriott.co.uk

Hotel Bookings

If you would like to benefit from our specially negotiated bed and breakfast rate with the hotel, please book your accommodation following “this link - link to be confirmed shortly”

This offer is only available until four weeks before the course start date, after which point the hotel cannot guarantee room or rate availability.

Tutors

We believe that our team of experts are the best available. Not only have they got years of experience in the industry, but they are committed to tutoring and helping those inside the industry to improve and raise the standards. We understand that you attend courses to learn about the latest regulations and to get your questions answered.

Our experts for this course are:

• 

  Dr Terry Snape
  Consultant
  BA, PhD, CChem, MRSC

  • [email protected]
  • +44(0)1751 432999
• 

  Mr Stewart Green
  Consultant
  CBiol, MSB, MSc

  • [email protected]
  • +44(0)1751 432999

What you've said

“This was a very educational course; I’m sure that my company will benefit from sending me here.”

Gudrun Helgadottir, Actavis, Iceland

“Excellent and relevant for everyone!”

Gro Skjærvik, PHARMAQ, Norway

“A useful course which has helped to highlight the nature of Human Error process and some effective strategies to implement prevention.”

Jon Tutas, Eisai Manufacturing, UK

“Will take back the principles and practices that have been described to apply to our existing packaging processes to hopefully reduce errors made and improve RFT rate.”

Alan Laws, Genzyme, UK

“The best course in years.”

Lene Hansen, Novo Nordisk, Denmark

“The most useful course I’ve ever been on. I wish my colleagues had been here as well.”

Flemming Mørch Hansen, Bavarian Nordic, Denmark

“I got much more than expected! Thanks.”

Heidi Meinertz Jensen, NNE Pharmaplan, Denmark

“Very good course, I’m highly motivated to go back and look at human error in a new way!”

Michael Nordahl, Novo Nordisk, Denmark

“Relevant, well researched, well presented content.”

Shirley Mutch, Genzyme, Ireland