Human Error Prevention and Reduction
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If you think human error is the real cause of your quality problems then think again!
Dates:
Tuesday 29 to Wednesday 30 April 2025
Venue:
Marriott at Research Triangle Park, Durham, NC, USA
Cost:
$1775.00
$1420.00 (early bird booking)
Type: Pharmaceutical
About this course
Over the last five years delegates from over 200 companies and from at least four regulatory agencies have attended our Human Error course. All have gone away with very practical tools and techniques to help reduce so-called ‘human error’.
Building on this track record, we have developed a comprehensive Human Error Reduction Program which will achieve dramatic reductions in human error and especially deviation recurrence. It enhances existing site initiatives such as Lean, Six Sigma and Root Cause Analysis. The Human Error training is a core component and includes three primary elements: the Science of Human Error, Investigative Techniques for Error Avoidance, and Proactive Approaches for Error Avoidance.
This 2-day course will help you see Human Error from an entirely different point of view and give you tools and techniques that will make a difference back at your site.
What You Will Learn
- Best industry practices: how the best companies gain regulatory and commercial advantage from reducing human error
- The psychology of human error: why do we all make mistakes?
- That human error is only the start of any investigation, never its conclusion
- The anatomy of problems and mistakes and why these are due to multiple contributing factors
- How to design processes and procedures to reduce human error
- Practical guidance on how to drive out complexity at every level… for good
- How to build in reliable ‘system safeguards’ to detect mistakes early on
Course outline
The ‘Psychology’ of Human Error
- Understand why people make mistakes and how we are “wired”
- How to create the right working environment for good decision making and error reduction
Classification of Error Types
- Understand how the experts look at Human Error
- Case study - New Investigative Approaches
Understanding System Safeguards
- How to design systems for error prevention and error detection
- Role of the Quality Management System
Practical Tools and Techniques
- Simplification Techniques
- Auditing and Self-Inspection for Error Prevention
Venue
Marriott at Research Triangle Park, Durham, NC, USA
Courtyard Durham Research Triangle Park Hotel is conveniently located just minutes from the 7,000 acre RTP, the largest research park in the United States with over 100 research and development companies. They are also located eight miles from Raleigh-Durham International Airport.
Hotel Accommodation
NSF-DBA has negotiated a preferred rate with the Courtyard Durham Research Triangle Park Hotel. A limited number of rooms are available at this rate. Hotel
reservations and payment are the responsibility of each delegate.
We will be happy to help but final confirmation and bill settlement
is the delegate’s responsibility.
Venue Address and Contact Details
Courtyard Durham Research Triangle Park Hotel,
301 Residence Inn Boulevard,
Durham,
North Carolina
27713 USA,
Tel: 1-919-484-2900
Tutors
We believe that our team of experts are the best available. Not only have they got years of experience in the industry, but they are committed to tutoring and helping those inside the industry to improve and raise the standards. We understand that you attend courses to learn about the latest regulations and to get your questions answered.
Our experts for this course are:
What you've said
“The best course in years.”
Lene Hansen, Novo Nordisk, Denmark
“The most useful course I’ve ever been on. I wish my colleagues had been here as well.”
Flemming Mørch Hansen, Bavarian Nordic, Denmark
“I got much more than expected! Thanks.”
Heidi Meinertz Jensen, NNE Pharmaplan, Denmark
“Very good course, I’m highly motivated to go back and look at human error in a new way!”
Michael Nordahl, Novo Nordisk, Denmark
“Relevant, well researched, well presented content.”
Shirley Mutch, Genzyme, Ireland
“Tutors excellent and easy to understand. The notes are excellent and, again, easy to follow.”
Maureen Forster, Catalent, UK
An NSF International Company 
